Shipping policy
Shipping Policy
Last Updated: September 16, 2026
Thank you for shopping with Norevia. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking, and how we handle shipping-related issues.
Norevia is operated by Aurevia Commerce LLC.
1. Order Processing Time
After your order has been successfully placed and payment has been confirmed, Norevia requires up to 13 days to process and prepare your order before it is handed over to the shipping carrier.
Please note that processing time is separate from shipping time. The estimated delivery period begins after your order has been processed and shipped.
2. Estimated Delivery Time
Once your order has been processed and handed over to the shipping carrier, our estimated Standard Shipping delivery time is:
7–15 days
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, customs where applicable, peak shopping periods, transportation disruptions, or other circumstances outside Norevia's reasonable control.
Your total estimated order timeline may therefore include:
Up to 13 days processing + 7–15 days shipping
3. Shipping Cost
Norevia currently provides:
Standard Shipping: FREE
We currently do not offer Express, Expedited, or other paid shipping upgrades.
Where applicable, import duties, customs charges, taxes, or other fees imposed by local authorities will be handled in accordance with the rules applicable to the delivery destination.
4. Shipping Areas
Norevia currently offers FREE Standard Shipping to eligible addresses within the United States.
Certain locations or address types may be restricted depending on carrier availability.
If we are unable to ship to the address provided, we will contact you. If your paid order must be canceled because delivery is unavailable, the applicable amount will be refunded to your original payment method.
5. Order Tracking
When tracking information is available, it will be provided to you after your order has shipped.
Please note that tracking information may require some time to update after the package has been handed over to the carrier.
If your tracking information does not update or you have questions about your shipment, contact us at support@noreviacollective.com.
We aim to respond to customer inquiries within 1–3 business days.
6. Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at support@noreviacollective.com.
If the order has not yet been shipped, we will make reasonable efforts to update the shipping information.
Once an order has been shipped, we cannot guarantee that the address can be changed or that the package can be redirected.
If a shipping address error is caused by Norevia, we will take appropriate steps to resolve the issue.
7. Lost Packages
If tracking has not updated for an extended period, your package appears to be lost, or the shipment has exceeded its expected delivery period, please contact us.
Norevia will review the available tracking information and, where appropriate, work with the shipping carrier to investigate.
If the package is determined to be lost, we may provide an appropriate resolution, which may include:
-
A free replacement, or
-
A refund to the original payment method.
8. Packages Marked Delivered but Not Received
If your tracking information shows “Delivered” but you have not received your package, please contact us at support@noreviacollective.com within 7 days of the delivery date shown by the carrier.
We will review the available tracking and delivery information before determining the appropriate resolution.
9. Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, or you receive an incorrect product, contact Norevia within 7 days of receiving your order.
Please provide:
-
Your order number
-
A description of the issue
-
Clear photographs showing the product and the issue
After reviewing the request, we may provide an appropriate resolution, which may include a free replacement or refund.
If the issue was caused by Norevia, you will not be responsible for applicable return shipping costs.
10. Returned to Sender
If a package is returned to sender because of an incorrect or incomplete address, refusal of delivery, or another issue related to information provided by the customer, please contact Norevia for assistance.
We will review each case before determining whether the order can be reshipped or whether another resolution is appropriate.
If the package is returned because of an error caused by Norevia or the shipping carrier, we will assist you without charging an additional Standard Shipping fee.
11. Order Changes and Cancellations
You may request to modify or cancel an order within 24 hours of placing it by contacting:
After 24 hours, the order may have entered processing, and we cannot guarantee that changes or cancellations will be possible.
If a cancellation is approved after payment has been collected, the applicable amount will be refunded to your original payment method.
12. Split Shipments
Orders containing multiple products may occasionally be divided into separate packages.
As a result, different items from the same order may arrive at different times, and you may receive separate tracking information for each package.
Receiving one package before another does not necessarily mean that an item is missing.
You will not be charged additional Standard Shipping fees if Norevia divides your order into multiple shipments.
13. Weekends, Holidays, and Peak Periods
Weekends, public holidays, and peak shopping periods may affect processing and delivery times.
During high-volume periods such as Black Friday, Cyber Monday, Christmas, and New Year, orders or carrier deliveries may require additional time.
Norevia will make reasonable efforts to process orders and provide tracking information as promptly as possible.
14. Shipping Delays
Shipping times are estimates and may be affected by circumstances outside Norevia's reasonable control, including carrier delays, severe weather, transportation disruptions, customs where applicable, or other unexpected events.
If you experience a significant delay, please contact us so we can review the available shipping information and assist where appropriate.
15. Contact Us
For questions regarding shipping, tracking, or the status of your order, please contact:
Norevia
Operated by Aurevia Commerce LLC
Email: support@noreviacollective.com
Website: noreviacollective.com
We aim to respond to customer support inquiries within 1–3 business days.