Refund policy

Return & Refund Policy

Last Updated: September 16, 2026

At Norevia, we want you to feel confident with your purchase. If something isn't right, we're here to help. Please review our Return & Refund Policy below before requesting a return, exchange, or refund.

1. 30-Day Return Policy

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must be:

• Unused and unworn

• Unwashed

• In the same condition as received

• With all original tags and labels attached

• Accompanied by proof of purchase or your order information

All returns must be approved by Norevia before being shipped back.

2. Hygiene & Intimate Apparel

For hygiene reasons, intimate apparel that has been worn, tried on, or had its hygiene seal removed cannot be returned or exchanged.

This restriction does not apply if the product arrives damaged, defective, or incorrect.

3. How to Request a Return

To start a return, contact us at support@noreviacollective.com.

Please include your order number and the reason for your return. Norevia will normally respond to return and refund requests within 1–3 business days.

If your return is approved, we will provide return instructions and the appropriate return address.

Once your return has been approved, the item must be shipped back within 7 days of receiving our return approval email and instructions.

Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted or processed for a refund.

4. Return Shipping Costs

If you received an incorrect, defective, or damaged product, Norevia will be responsible for the applicable return shipping costs.

If you are returning an item because you changed your mind, ordered the wrong size or color, or for another reason not caused by Norevia, you are responsible for the return shipping costs.

Norevia offers free standard shipping on orders.

We do not charge a restocking fee for eligible returns.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us within 7 days of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photos showing the product and the issue

We will review your request and determine an appropriate resolution, which may include a replacement or refund.

6. Exchanges

We accept eligible exchanges for a different size or color, subject to product availability and the conditions of this policy.

If your requested size or color is unavailable, you may return the eligible item for a refund and place a new order.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Your bank or card provider may require additional processing time before the refund appears in your account.

Refunds cannot be redirected to another card, bank account, or payment method.

8. Buy 2 Get 1 Free & Promotional Orders

Orders purchased as part of our Buy 2 Get 1 Free promotion or another promotional bundle remain subject to this Return & Refund Policy.

If only part of a promotional bundle is returned, the refund amount may be recalculated based on the promotion applied to the original order.

A free promotional item may also need to be returned as part of the return in order to qualify for the applicable refund.

9. Order Changes & Cancellations

You may request to cancel or modify an order within 24 hours of placing it.

After 24 hours, your order may have entered processing, and we cannot guarantee that cancellation or modification will be possible.

10. Packages Marked Delivered but Not Received

If your tracking information shows “Delivered” but you have not received your package, contact us at support@noreviacollective.com within 7 days of the delivery date shown by the carrier.

We will review the available shipping and tracking information before determining the appropriate resolution, which may include a replacement or refund where applicable.

11. Final Sale Items

Only products that are clearly marked “Final Sale” on the product page at the time of purchase are considered final sale and are not eligible for return or exchange.

This restriction does not apply to products that arrive damaged, defective, or incorrect.

12. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Norevia
Email: support@noreviacollective.com
Website: noreviacollective.com